Digitel Direct | Professionally Delivered

Digitel Direct Ltd specialise in the installation and maintenance of the OfficeServ range of digital telephone systems.

Business Telephone Systems include the award winning 7000 range

The OfficeServ12 system is designed to meet all of your communication needs not just now but well into the future. The OfficeServ12 has all of the features of the larger products in the family but now gives you cost effective networked features for even the smallest of offices. The OfficeServ12 can link to your head office via a simple BroadBand connection and act as extensions off your switchboard. You can also connect Analogue or ISDN lines so you can still have a local number. This will allow your users at this site to have access to the main system for call handling, voicemail and up to 140 system facilities. It will also allow you to make use of WiFi connectivity for Digital Cordless handsets aswell as WiFI enabled devices such as Laptop's and PDA's.
All of this is now available at extremely cost effective prices.

Some of the key features of the OfficeServ12 are as follows

4 Digital Extensions 5 Analogue Extensions 4 ISDN2 circuits or 4 Analogue lines WiFi Dect & WiFi Data compatible Support for ADSL service
Door entry facility Music on hold Night service Least cost routing Remote maintenance and diagnostics Voicemail & Auto Attendant option

The vast majority of telephone systems available today are digital systems – in effect they are computers for routing calls that are designed to operate and work with digital lines (ISDN2e and ISDN30e - otherwise known as Basic Rate ISDN and Primary Rate ISDN). Digital systems offer more features, more cost-effectively. Analogue systems are still available and if your telephony requirements are limited then an analogue system may be the right choice for you.

Whether you are a business, school or college, medical centre or retail outlet, communications now means much more than making and taking calls, and it is now possible to access and share voice, fax, video and data through your telephone system. With the Samsung range of digital voice and data solutions you can utilise the latest developments in telephony and IT technology, enabling your organisation to communicate efficiently both internally and to a wider audience.

Service and Maintenance

Digitel Direct Ltd offer a maintenance agreement on all new system sales, and we are happy to quote you for maintenance on your existing telephone system subject to a 'Maintenance Acceptance Test '.

All Digitel Direct service, maintenance and installations are carried out by our own ‘In-House’ engineers to ensure complete customer satisfaction. We do not subcontract any work.

Consultancy

The majority of telephone system purchases in the UK today are made from specialist telecommunications dealers and the company should take the time to work with you to ensure you get the functions and features that match your individual requirement. Digitel Direct offer a 'NO OBLIGATION' consultancy service on all aspects of telecommunications to ensure that we fully understand your requirements and can provide you with information 'in plain English' with the best possible solution for your particular needs.

VoiceMail

Voicemail, and its associated applications including auto-attendant, are tools that can improve the image your business presents to incoming callers, and varies in its degree of sophistication and the facilities it offers to end users. At a basic level it is similar to an answering machine as it allows callers to leave messages for staff in individual mailboxes.The key question to consider is perhaps how many mailboxes your company will need. Other considerations are how many hours recording/storage are required, do you wish to record conversations, how many ports (to allow External and Internal users to access the system at the same time) are required, and can you access the mail boxes remotely and securely via passwords etc. Digital Telecoms experienced consultants will guide and advise you on the best solution for your individual requirements.

Automated Attendant

Most people think of an auto-attendant as being a system that can guide people through a number of options (for example: Press 1 for sales, Press 2 for service, etc). The Samsung iDCS range however offers an alternative in that callers can be ‘ Queued ‘ with a comfort message (for example: Welcome to xxx company, your call is being held in a queue for an operator/agent. Please hold for connection).Whatever your requirement, Digital Telecoms experienced consultants will guide you through the pro’s and con’s and implementation for voicemail and/or auto-attendant working.

Finance (Purchase or Rent?)

Besides paying for your equipment outright other options include Lease Rental and Lease Purchase.For example, if you need new equipment and do not have or want to utilise your existing capital at that specific time, then leasing could be an option.

There are many advantages to leasing, making it a viable business option. Most importantly by spreading your payments over time means that acquiring a telephone system or service is driven by need and not by budget.Many companies have no need to own the equipment they utilise and rely on a traditional purchasing approach instead of using the more efficient route that leasing can offer. A further benefit of leasing is that your existing credit lines are not affected as the facility cannot be withdrawn and payments are not impacted on by changes in interest rates and can be offset against taxable profits (an increase in tax efficiency) treating the rentals as revenue expenditure within your accounts. It is rare that leasing cannot provide benefits but often companies that do not lease have not evaluated the benefits.

No one method of acquiring your new telephone system is one hundred per cent right or wrong. Just ensure that you have evaluated the options , and then choose whatever best suites your business….. the choice is yours.