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Headsets
Headsets are the perfect compliment to your business communication solution and ideal for those undertaking multiple tasks. Health and Safety Executive Guidelines advise anyone using a telephone for 2 or more hours a day should use a headset to prevent damage to their neck and back. |
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Call Centers
All of us use call and contact centers - often on a daily basis. Phoning a bank, insurance company or major retailer, even a credit card statement probably involves a center. They can operate 24/7, and handle anything from a request for an account statement to a highly complex financial software problem.
even call queuing, Digitel has the right answer for you |
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Voice over broadband (SIP Trunking)
Voice over broadband (SIP Trunking) is the latest technology revolutionising theway we make and receive telephone calls. Calls are literally sent over your internet connection. And because they use the internet we don’t have to pay other phone networks so we can pass the savings on to you.
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Leasing & Finance
Having evaluated your new communications solution and applications and selected your preferred product, the next stage in the buying cycle may well be funding the project. With financial services Digitel has always been imaginative and flexible and is evolving rapidly to meet current and new demands. |
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Independent Communication Consultants
When looking to invest in any form of new technology, there are many things to consider and no doubt you will see what problems you face, but not necessarily how to address them and what solutions are available to you. we can, Researching systems, comparing products, technologies and services.
Digitel will give the right answers |
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Call Recording
There are a variety of products we offer for the smaller business from single line/single phone attachments to devices that record calls to PC hard drive or CD-ROM for the larger companies, there is also our new web based network recording solution, calls must be routed over the Digitel network |
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UPS - Uninterruptible Power Supply
Recent blackouts have highlighted the need for a reliable power supply, particularly if you are looking after critical electrical equipment. However, mains failures are not the only aspect of a reliable power supply. You also need to cope with voltage sags and surges. |
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CTI - Computer Telephony Integration and broadband
CTI stands for Computer Telephony Integration, the joining together of computer
applications with your telephone system. There
are many CTI applications; the linking of a customer database to your phone system will provide you with instant information about who is calling you. |
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Call Management
Call management is a software-based application that monitors all calls within an organisation and provides management reports to show where costs can be attributed. Communications Management is not a new concept, yet one that many people have never explored to its full potential. |
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Maintenance
Ever considered how your business would cope if the phone lines failed or your system failed No – well you should, in fact we all should because the likely result is that we would all be struggling. Disasters are by definition high profile and we always think the worse once its happened, with Digitel Direct maintenance you can have an engineer on your site with in 4hrs, |
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