Network Call Recording Solution

Digitel Direct is able to offer both a network solution for call recording and an on-site call recording solution. This page explains the network call recording option. As there is no hardware or onsite installation involved with this service, the price is a fraction of the cost normally associated with other call recording solutions. This solution is ideal for call centres of all sizes that market 0870, 0845 and 0800 numbers.

How Network call recording works

Network call recording works for both inbound and outbound calls

Recording inbound calls

For all inbound call traffic that comes into the network via a non geographical number, i.e. 0800, 0870, 0845, Digitel Direct are able to offer the facility to be able to record all inbound telephone conversations. These recorded conversations are stored on the network and accessed online via your web browser.

The Solution Offers

All voice recording is done at network level, therefore no hardware required on site

Calls can be recorded centrally on the network and recorded across multiple sites, therefore there is no need to invest in equipment at individual sites

No special technology needed to listen to or download files Messages are accessed for all calls easily by a web browser query tool; this web based tool allows calls to be found in seconds.

The system is user friendly and delivered to your PC.

Employee training and employee scoring system available for all calls to be used for training purposes in a live environment.



Any individual call can be downloaded to your PC and emailed to any interested party

 

Recording outbound calls

Digitel Direct can also record the clients outbound calls for them without the need for investment in expensive hardware. Simply agree for your outbound call traffic to be switched across to our carriers network and your outbound calls can be recorded. All the calls can be viewed online using the same web browser interface tool as explained in the inbound call section above.

Cost of Solution

• There is a small one off set up cost (unless you have already set up the inbound recording solution, then this set up cost has already been covered)
• There is a nominal storage cost for all minutes that are stored on the network
• A small per minute charge is made for all outbound recorded minutes
  

If you currently have a BT, Cable and Wireless or another providers number, simply port the number to us and take advantage of our services free of charge for the first 3 months.

 

Why not talk to Digitel Direct to understand how inexpensive this service could be

Telephone 08456 522 533

 

Call Recording without the Capital Outlay with Digitel Direct network

Digitel Direct Voice Record solution is a network based solution that allows businesses to record telephone conversations without the need of having to purchase expensive in-house recording equipment.

We provide a web-based user interface that allows users to select, retrieve, play and download their recordings..

The solution embeds the following functionality:

• Instant on-line mapping changes
• File type selectable between WAV and MP3
• Website Storage
• Forwarding to EMail
• Forwarding to an FTP account
• Full Recording of a Call
• Part recording of a call stopped and started by * and # respectively
• Fully Searchable storage facility
• Ability to listen to audio online or by download

Voice Record is a low risk, low cost call recording solution for monitoring staff performance, dispute resolution and meeting compliance / call recording regulations.

This solution is ideal for businesses within the following categories:

• Financial Services
• Insurance Sector
• Travel sector
• Legal Sector
• Call/Contact Centres

In fact, anyone that conducts business over the telephone will at some stage be required to record all incoming calls sooner or later.

Call Digitel Direct on 08456 522 533 for more information

Call Record

• Record both inbound and outbound calls
  
  
• Flexibility allows you to select how many calls you want to record
  
  
• No need to install expensive equipment and software
  
  
• Download your recorded caller via audio files to your email inbox

How Does Call Record Work?

The Telephone has always been one of the popular ways to carry out business . With so much customer contact via the phone these days, missing the details from an important conversation could prove disastrous. Indeed many organisations now have a legal/regulatory requirement to record calls.

Until recently, the only option for businesses wishing to record calls was to purchase and install costly digital recording equipment located on site. Windsor Telecom’s Call Record solutions empower you with the freedom to record telephone conversations at the touch of a button or automatically as required. Since this is done using our network, you will not need to purchase expensive hardware or maintain it.

Once a call has finished the recording is automatically converted into an audio file (e.g. MP3) and emailed directly to an email inbox of your choice. For those businesses with larger volumes of calls and recording requirements our Audio Server solution is the perfect addition to Call Record.

Options of Call Record

You can record both inbound and outbound calls in three simple formats:

• All Calls

  All calls are recorded. This option is ideal for businesses within the Financial and Legal Sectors where advice given over the phone is accountable and all details are significant.
  
  

• On Demand

  Utilising the ‘#’ button on your telephone keypad you can record whole or part conversations.
  
  
  

• By Percentage

  Our service allows you to specify the volume of calls that you wish to record. This is perfect for staff training requirements or quality control measures.

The Benefits

• Reduces the risk of your business missing key details from phone calls
  
  
• Recorded calls can be sent to colleagues via email or stored in archive

 

 

*All line must be routed over the Digitel Direct network