Disaster Recovery and Business Continuity for your telephones

What impact would the telephone lines going down have on your business? Even if your lines were only down for one or two hours, without a business continuity plan,it could cost the company dearly. Most companies invest in disaster recovery plans for their computers, but overlook the importance of having a robust business continuity plan for the telephones.

Networked Disaster Recovery

Our networked disaster recovery solution can also reroute all geographic telephone numbers in addition to non geographical numbers.

When you place your 0870,0845,0800 numbers with Digitel Direct, we are able to supply you with a robust disaster recovery plan that will mirror the total needs of your business. You are given full access and control of your own disaster recovery plan and your telephone calls can be re-routed within minutes.

For example if you have a call centre with 200 seats and your telephone lines coming into the building fail how quickly will your carrier re-route the calls. Even if you get the calls re-routed is the disaster recovery plan geared to handle all your lines. If you have 200 agents then chances are your business needs to be able to re-route 200 lines. With our solution your disaster recovery plan can be activated and up and running in minutes!! Whether you need to send staff home to answer the calls or have a designated disaster recovery call centre, your calls can be re-routed in minutes.

Our networked solution will:

Allow all geographic and non geographical numbers to be routed in alignment with your business continuity needs
Divert all calls to a site
Divert calls to various sites and locations
Be controlled by you
Be up and running in minutes, not hours or days.

Depending on how robust you have decided the disaster recovery plan needs to be, our networked solution can reroute calls in the event of:

on-site equipment failure
on-site power failure
Line failure from the Local Exchange up to your building
Local Exchange Failure
DMSU (Digital Main Switching Unit) I.E Main exchange failure

Our solutions will compliment any disaster recovery plans you have. Even if you have a full disaster recovery plan in place, our solutions will be up and running in minutes not hours. Therefore our solutions will support and improve your business continuity process.

 

If you currently have a BT, Cable and Wireless or another providers number, simply port the number to us and take advantage of our services completly free of charge for the first year.

Call Digitel Direct on 08456 522 533 for more information

 

*All line must be routed over the Digitel Direct network