Voice and data communications have never been more important to your business. The barriers between telephony and IT are being constantly eroded and our range of telephony solutions is designed to maximise the benefits of Computer Telephony Integration (CTI).
CTI Suite is a simple-to-use and cost-effective tool which can improve the operation of almost any organisation, offering features such as database screen popping, PC-based telephone operation, message and contact management.
Maximising communications performance With Smart CTI you can access and manage all the services of your handset from an easy-to-use Windows application on your PC. Functions such as on-screen dialing, call forwarding, tele-conferencing and speed dialing are all accessible at the click of a mouse. No other phone system brings the benefits of CTI as cost-effectively, or as easily, as us. This range of telephone systems downsizes CTI so that almost any organisation can experience its benefits - either individually or across your network so that your whole office can communicate more efficiently.
Enhancing customer service
Smart CTI Suite enables you to manage incoming and outgoing calls more effectively, with the ability to use your existing contact database as a central directory to schedule and log all call activity. Through real time sharing and maintenance of vital, up-to-the-minute customer information held on your files, CTI allows you to reap the benefits of faster and smoother call handling and present a more professional face to the outside world.
